Refund and Returns Policy

You have 30 days from the delivery date to request a return. Start it by emailing [email protected] with your order number and what you would like to do. Please wait for the return confirmation email before shipping anything back, so we can match your parcel to your order.

• Unused: not written on, stamped, stickered, filled or carried.
• Complete: the full pack count, with any tissue paper, ribbons or cards that came in the pack.
• In the original carton or wrapper, flat, so the bags arrive without creases.

• Bags that have been used, decorated or customised in any way.
• Part packs — a hundred-pack with twenty bags missing cannot go back on the shelf.
• Packs that were sent to you correctly and arrive back crushed, wet or torn because they were not packed flat.

Our mistake — wrong pack, wrong colour, short count, or damaged in transit: we email a prepaid label and it costs you nothing.

Change of mind — wrong size, no longer needed, ordered twice: you cover the return postage, and the original shipping charge is not refunded.

Once the return is checked in, the refund is issued to the original payment method within 5–7 business days. How quickly it appears on a statement is up to your bank or card issuer, usually another one to five days. We email you the moment the refund is sent.

The fastest exchange is a return plus a new order: place the replacement order whenever you like and we refund the returned pack as soon as it reaches us. That way nothing waits on stock we cannot promise.

If a pack is faulty out of the carton — handles not attached, seams open, print flaws — send a photograph and the order number and we will replace it or refund it, whichever you prefer, without asking you to return it first.

Essex Card Shop & Gift
47 Avenue A, New York, NY 10009, United States
Phone: (212) 228-7740
Email: [email protected]
Hours: Mon–Fri 09:00–21:00 · Sat–Sun 09:00–20:00