Cancellation Policy

Email [email protected] with your order number, or call (212) 228-7740 during shop hours. If the order has not been picked, we cancel it and refund in full, normally the same business day and always within 5–7 business days.

In practice that means within about 12 hours of ordering on a business day. We will always try beyond that; we just cannot promise it.

Once a tracking number exists the parcel is with the carrier and cannot be recalled. Refuse the delivery, or accept it and start a return under the Refund and Returns Policy. A refused parcel is refunded when it gets back to us, less the outbound shipping charge if the order shipped at the flat rate.

You can drop one pack from a multi-pack order as long as it has not been packed. If removing it takes the order under the $39.00 free-shipping threshold, we will tell you what the revised total looks like before we change anything.

We cancel an order and refund in full if a pack turns out to be unavailable, if a price was listed in error, or if a fraud check fails. You will hear from a person, by email, with the reason. We never substitute a different pack without asking.

This shop sells one-off orders only; there is nothing to unsubscribe from and no recurring charge. Any pack shown as back-ordered can be cancelled at any time before it ships.

Essex Card Shop & Gift
47 Avenue A, New York, NY 10009, United States
Phone: (212) 228-7740
Email: [email protected]
Hours: Mon–Fri 09:00–21:00 · Sat–Sun 09:00–20:00